Frequently Asked Questions

A shopping expert who assists customers with purchases, recommendations, orders, deliveries, and returns through chat, calls, email, or in person.

Using a personal shopper saves time, provides personalized product recommendations, helps negotiate prices, offers virtual store video shopping, and handles order inspection, consolidated packaging, tracking, and returns.

• 1
  Tell us what you need — Share your shopping requests, specific store locations, or product photos with us.
• 2
  Shop live via video call — Connect with your personal shopper in real time as they browse the store for you.
• 3
  Make a secure payment — Complete payment securely for products, fixed service fees, and shipping options.
• 4
  Receive worldwide delivery — We inspect, pack, consolidate, and ship your goods directly to your international doorstep.

A live video call from the retail store or local market where a personal shopper displays products, coordinates sizing/fits, and helps you purchase in real time.

Our WhatsApp support lines are active from Monday–Sunday, 8:00 AM – 12:00 AM IST.

Our personal assistant, courier, and shopping services are active and serviceable in all cities across India.

Monday–Sunday, 9:00 AM – 9:00 PM IST (subject to store timings and availability).

A dedicated Indian address provided by Shoppin, used to receive and store your online purchases from D2C brands, social media sellers, or e-commerce sites.

Purchases received at your lockbox address enjoy free storage for up to 30 days. After that, a storage fee of ₹49/day is charged.

Yes. To ship medicines internationally, the following guidelines and documents are required:

• Original prescription (in English) issued within 1 month of the shipment date.
• Original purchase invoice/bill issued within 1 month, showing the patient's name.
• Passport copy of the patient/receiver. The name must match the prescription.
• Medical certificate issued within the last 3 months (optional but recommended).
• Medicines can only be shipped in 1 kg batches.
• A maximum of 3 months' medication can be shipped, based on the prescription.
• Ayurvedic medicines require a No Objection Certificate (NOC) from the AYUSH Department, Government of India.

You can purchase directly from Indian websites like Amazon India, Myntra, or Flipkart, and set your delivery location to the provided lockbox virtual address. Upon receipt, your items are carefully inspected, consolidated, repacked, and shipped internationally.

Share your product links or description. Shoppin purchases the items from stores or websites abroad, consolidates them at its warehouse, handles parcel entry, and ships them to India with customs assistance.

Yes. Advance shopping payments can be made by Shoppin on your behalf for store purchases up to ₹10,000.

Shoppin assists with returns or exchanges as per the seller's terms and returns window wherever applicable.

A personal shopper visits traditional Indian street markets and bazaars to purchase customized items like clothing, jewelry, traditional crafts, spices, home decor, and customized gifts.

Yes. Provide a detailed description or photo, and your bazaar personal shopper will locate the closest match in local wholesale markets.

A service that helps with everyday tasks such as local errands, property checks, university document collections, tailoring drops, and other logistics to save you time and effort.

Share your package dimensions along with the pickup and delivery addresses. Shoppin will handle document prep, pickup collection, secure wrapping, and local delivery. We can also buy and deliver local gifts like fresh cakes and flowers on your behalf.

Yes. Detailed courier tracking numbers and links are provided for every single package shipped internationally or domestically.

Most personal belongings, clothing, books, packaged food items, custom gifts, and official documents can be safely shipped internationally. Prohibited and restricted classes are excluded.

Restricted and prohibited items exclude:

• Alcohol, tobacco, narcotics, poisons
• Firearms, explosives, fireworks
• Currency, bullion, precious metals
• Corrosive & radioactive materials
• Live animals, endangered products
• Plants, seeds, raw meat, edible oils
• High-capacity batteries, TVs
• Counterfeit goods, hazardous waste

And other items restricted by international shipping and customs regulations.

Typically 3–7 business days, depending on destination customs clearance, and selected express/economy carrier service levels.

Yes. Shoppin can procure items, wrap them in premium packaging, include custom greetings, and handle doorstep delivery anywhere in India.

Yes. Personalization options include custom engravings, handwritten gift cards, custom names, and monogrammed details.

Services include physical site audits, coordinate construction updates, tenant relations, documentation checks, encroachment monitoring, and providing live video updates.

Visits are scheduled on demand, regularly (weekly, bi-weekly, monthly), or based on custom instructions.

We assist in obtaining property deeds, affidavits, ID collections, Encumbrance Certificates (EC), university certificates, and other administrative documents.

Services include alterations, fabric selection, custom stitching, boutique coordination, measurements pickup, and doorstep final delivery.

Submit measurements through our custom online form or schedule an in-person measurement session with our mobile tailoring shopper.

Yes, we specialize in helping NRIs collect transcripts and certificates from colleges and universities in India. Generally required documents include:

• College transcripts
• Degree certificate
• Institutional certificate (if applicable)
• Authorization letter
• Consolidated memo
• Provisional certificate

Share appliance details and the specific issue. Shoppin will arrange pick up from the site and coordinate repairs with trusted local technicians.

Yes. Shoppin specializes in assisting NRIs with international courier services, property checks, family gift deliveries, university document collections, and other errands inside India.

Yes. Corporate and event gift hampers can be fully customized based on your preferences, themes, contents, and branding requirements.

Yes. Bulk deliveries can be pre-scheduled for specific dates to ensure prompt delivery for events, holidays, or business cycles.

No. Both single personalized hamper orders and large-scale bulk corporate orders are accepted.

We handle corporate gifts, raw materials, office supplies, promotional materials, documents, and related business cargo. Hazardous materials are restricted.

Yes. Sourcing consultation sessions can be scheduled to discuss sourcing requirements, budgets, sample testing, timelines, and other logistics details.

Office pantry essentials including snacks, beverages, cleaning supplies, toiletries, and other daily office necessities.

Pantry refills can be scheduled regularly on a weekly, bi-weekly, or monthly basis.

We assist in procuring packaging materials, fabrics, textiles, food ingredients, and other custom commercial inputs based on specifications.

Yes. Expedited sourcing and express delivery networks are deployed for urgent procurement requests.

Decorations, customized branding materials, and other props for corporate settings, events, or exhibitions, customized to your themes and budget.

Yes. Our procurement team can coordinate directly with your event planners to ensure on-time sourcing, quality check, and logistics delivery of decor setups.

Our concierge services include: Travel bookings, Dining reservations, Shopping assistance, Errand running, Personal and business support services.

Yes. Customized packages can combine services such as corporate gift hampers, pantry refills, concierge support, and other business services.

Yes. Sourcing assistance and logistics delivery networks serve business setups across India, including Tier-2 and Tier-3 cities.

A sourcing agent identifies reliable manufacturers/suppliers, negotiates trade pricing, conducts factory audits, monitors production quality, manages consolidated packaging, coordinates freight logistics, and ensures export customs compliance for smooth cargo clearance.

We assist in exporting products including:

• Textiles & Garments
• Spices & Agricultural products
• Machinery & Spare parts
• Food & beverages
• Ayurvedic herbs & wellness products
• Construction materials
• Marble & stones
• Pharmaceuticals (subject to prescription compliance)
• Grains & Commodities

Yes. Sourcing agents assist in finding manufacturers that support OEM/ODM customizations, prototype development, and private labeling.

Through supplier verification audits, production inspections, batch testing, pre-shipment inspections, and sharing live video call demonstrations with the client.

It involves coordinating with factories to develop sample pieces or prototypes based on your design sheets, materials specifications, and approval parameters before beginning full-scale production runs.

Yes. Production samples can be procured and shipped internationally for your testing and physical approval before full-scale manufacturing begins.

Yes. We assist manufacturers in procuring the necessary certificates of origin, testing logs, and compliance documents required for smooth customs clearance and import at destination ports.

We coordinate end-to-end logistics including: secure packaging, freight forwarding (air or ocean), customs documentation prep, clearance handling, and shipment tracking.

Yes. Sourcing exports are shipped to major global markets using trusted international carriers, subject to country-specific import regulations and trade laws.

Yes. Orders from multiple Indian suppliers can be collected and consolidated into a single shipment at our warehouse to reduce cargo shipping costs and import tariffs.

Yes. Sourcing agents can perform quality checks and on-site supplier verification audits at any factory of your choice within India.

Yes. Sourcing insights include market pricing trends, identification of trusted manufacturing clusters, and trade compliance recommendations.

We work directly with manufacturers to resolve any defects or quality issues before final export cargo clearance happens, ensuring adjustments are made.

Yes. Sourcing assistance supports startups and small businesses with lower Minimum Order Quantities (MOQs) as well as full container loads (FCL).

Once your shipment is dispatched, you'll receive the courier tracking number, expected delivery date, and photos (where applicable) via WhatsApp.

A service fee of 15% of the total order value (including shipping/delivery) plus applicable GST is charged for customer support, product tracking, communication, photo updates, and order management.

Customs duties depend on your destination country's regulations. Any customs duties, taxes, or brokerage fees are generally paid by the receiver. Shoppin assists with customs clearance and provides the required certificates but is not responsible for customs charges.

Shipments are currently unavailable to: North Korea, Pakistan, Afghanistan, Ukraine, Sudan, Russia, Cuba, Syria, and Palestinian Territories.

Please visit our Refund Policy page for complete details regarding eligibility and processing cycles.

Please visit our Return Policy page for complete information on returning items and return shipping labels.

Once an order is confirmed, shipment cancellations cannot be accepted.

Yes. Insurance is available at an additional cost depending on the shipping carrier. Contact Shoppin via WhatsApp to explore available insurance options.

After payment confirmation and receipt of the complete delivery address, the shipment is processed promptly. Delivery times may be affected by customs clearance and weather conditions. Faster shipping options are also available.

Payment must be completed before shopping and shipping begin. An invoice including product costs and applicable fees will be provided.

Accepted payment methods include:

• Wire Transfer
• UPI
• Western Union
• Razorpay (platform fees may apply)